Refund policy

MG Grocery Return Policy

At MG Grocery, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward and hassle-free return policy to ensure a smooth shopping experience.

Return Eligibility:

• Returns must be requested within 30 days of the delivery date.

• Products must be unopened, unused, and in their original packaging to qualify for a return.

• Perishable items, including fresh groceries, frozen foods, and items with expiration dates, are not eligible for return unless damaged or defective upon arrival.

How to Initiate a Return

• Contact our customer service team at support@mggrocery.store or call +1(952)800-6588 within 30 days to request a return authorization.

• Please provide your order number, item details, and reason for the return.

• Our team will guide you through the return process and provide a return shipping label if applicable.

Refunds:

• Once the returned item is received and inspected, we will process your refund to the original payment method.

• Refunds typically take 5-7 business days to appear in your account.

• Shipping fees are non-refundable except in cases of damaged or incorrect items.

Exchanges:

• We currently do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired product.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us immediately within 48 hours of delivery.

• We will arrange a replacement or full refund at no extra cost.

Thank you for shopping with MG Grocery. We are committed to providing quality products and excellent customer service. For any questions, feel free to reach out to us anytime.